refund, return & exchanges

Updated: 12/7/23

What is your refund/return/exchange policy?
All sales are final. Due to the nature of our products, we do not offer refunds or exchanges, except in the case of damaged products. Please make sure to thoroughly review your order before placing it. If an item may be considered defective, please contact our Customer Care team within 3 days of receiving your order and please prepare photos of the said damage.
Note: Our warehouse facility does not have a returns department so any order returned will not be processed. 



Why are you unable to accept returns or exchanges?
Most of our products are custom and handmade so we cannot resale the product in the event that a product is returned. 
For items that may not be custom, we still cannot accept returns because they often are either perishable, or may require special handling and are usually easily damaged in transit while being returned. 
For these reasons, we unfortunately do allow any returns or exchanges.