A big portion of our team is taking some well-deserved vacation time 🎉. This means there could be delays in shipping orders and answering your questions. We appreciate your patience and continued support. 🙏
Where are you based?
We manufacture and ship from Las Vegas, Nevada!
When will I receive my order if I place it today?
Most of our products are completely custom and handmade. Therefore, they take a little time to process.
Our normal processing time is:
PopBox: 1-3 business days
Pet Portraits: 5-7 business days
Please note that each order is processed in the order it was placed. If you need your order to be pushed to the top of our list, you may opt to add VIP Order Processing to your order to expedite the processing time.
You will automatically receive your tracking details via email but please note that we may process your shipping label days prior to shipping due to the nature of our production process so please still allow for the allotted processing time until the tracking updates as scanned in.
Delivery will depend on the carrier and service chosen.
** Once orders are shipped, Make it Mine is not responsible for carrier delays**
Note: Orders placed during weekends, special promotions (Black Friday/Cyber Monday) and holidays (Valentine’s Day, Mother’s Day, Father’s Day, Halloween or Christmas) may take additional processing time due to increased order volume. Please allow 1-10 extra days for order processing. All delivery lead times are estimated.
What shipping methods do you offer and how much is it?
Estimated delivery dates to your zip code and shipping costs are available at checkout.
In Transit Time
2 - 5 business days
USPS Priority Mail
1 - 3 business days
USPS Priority Mail Express
Next day to 2 days
(delivers on Saturday)
1 - 5 business days
UPS Next Day
1 business day
UPS 2nd Day Air
2 business days
**IN TRANSIT TIME DOES NOT INCLUDE PROCESSING TIME**
Can I pay additional for my order to be expedited?
Yes, we offer a VIP Order Processing option to our customers where we prioritize your order’s fulfillment. Your order gets bumped to the top of our queue along with the rest of our other VIP orders. We highly recommend choosing this option if you are ordering during a holiday season when we have higher order volumes. We manufacture and ship from sunny Los Angeles, CA!
Do you ship internationally?
We sure do! We ship with UPS and USPS services (whatever is available) for international orders. International orders may require 7-21 business days or more in some cases due to customs/local post office delays. In case shipping is not available in your country due to some unexpected circumstances, we will contact you right away. We suggest that you select the service with the fastest shipping time for time-sensitive orders.
**Once orders are shipped, Make it Mine is not responsible for carrier delays**
Do you ship to APO and FPO addresses?
Yes! We can ship via USPS as this is the only shipping method available to United States Military APO/FPO addresses.
Each shipment to an APO/FPO/DPO needs the recipient's name, rank, and unit, and the APO/FPO/DPO address with the 9-digit ZIP Code™. To prevent mail from entering foreign mail networks, do not include city or country names in APO/FPO/DPO shipping addresses.
What is Premium Shipping Protection?
Premium Shipping Protection gives you a peace of mind with Delivery Guarantee in the event that your delivery is damaged, stolen, or lost in transit.
Lost Orders or Tracking Issues
- An order is considered lost if tracking never confirms package status as "delivered"
- If tracking shows no movement or looks to be stuck after exceeding the appropriate amount of shipping days, then orders may be considered lost and a claim will need to be made
- Claims for orders lost-in-transit must be filed no later than 7 days from the last available tracking update.
- An order is considered stolen if tracking confirms package status as "delivered," but not received
- We ask that you wait 3 days from the day your package status was marked delivered before reaching out and filing your claim
Claims for stolen orders must be filed within 3 days from the date your package was marked delivered.
*We may require additional documentation such as police report, proof of identity, a notarized statement to proceed with your claim. Depending upon the jurisdiction, a false police report may be charged as a misdemeanor or a felony.
What the Premium Shipping Protection does not cover?
- Unsuccessful delivery resulting from incorrect or incomplete addresses, forwarding issues, missed delivery attempts, refused packages, or other related errors.
- Customer-induced error: providing incorrect information during the ordering or delivery process resulting in a failed delivery or the package being returned to the sender.
- Quality Issues: if you are unsatisfied with your purchase, please reach out to our Customer Care team and we'll find a way to make it right for you.
- Late deliveries caused by factors outside of the carrier's control such as inclement weather, natural disasters or customs clearances issues.
- Expedited Shipping: if the package is delayed due to inclement weather or other barriers.
- Packages stuck in international borders/customs.
- Claims for lost, stolen or damaged packages filed after the designated claims filing timeframe has expired.
To file a claim, please contact our Customer Care team.